how-goomov-works

How Goomov works

Goomov revolutionizes car rentals by eliminating the need for long queues at rental counters. With Goomov, you can seamlessly rent a vehicle of your choice from a wide selection, available in multiple locations. Whether you need a luxury car for a special occasion, an SUV for a family trip, or a compact car for daily commuting, Goomov provides an easy and flexible solution.

Find the perfect car

Goomov vs. Car Rental

Goomov

  • Applications-based experience
  • No waiting in line
  • 1,600+ unique makes & models
  • Get the exact car you choose
  • Delivery options & thousands of pickup locations
  • Cars shared by local small businesses
  • Vehicles and hosts rated by guests

Car Ranter

  • Standard rental counter experience
  • Waiting in line
  • Limited car selection
  • Get one type of car “or similar”
  • Pickup at retail locations
  • Cars owned by large corporations
  • No vehicle ratings

How to book a car

Find a car
1. Find the perfect car

Just enter where and when you need a car, filter to find the best one for you, and read reviews from previous renters.

Pickup Location
2. Select a pickup location

Grab a car nearby or get one delivered to various destinations, including many airports, train stations, hotels, or maybe even your home.

# More about pickup & dropoff
Rent hit the road
3. Rent & hit the road

Your host sends you pickup details, and you’re all set! If you have questions, you can easily chat with your host or contact support.

Why choose goomov

Airport experience
Enjoy a streamlined airport experience

Goomov hosts can bring cars to parking lots, garages, or even curbside at 100+ airports across the US and Canada for a seamless experience.

Host service
Get personalized service from a local host

Get personalized service from a local host. Goomov hosts are everyday entrepreneurs sharing cars to make transportation easier.

Relax with support
Relax with support & damage protection

24/7 support and roadside assistance mean help is just a call away, plus you can choose from a range of protection plans.

# View Details

How pickup & drop-off work

pickup-drop_off

Every time you rent a car on goomov, you’ll:

  • Receive pickup and drop-off instructions from your host once you book
  • Check in, check out, and chat with your host through the goomov app
  • Upload your driver’s license or show it to your host in person

Multiple pickup & drop-off options

Some hosts meet guests in person, while others opt for remote handoffs.

In person

Your host meets you at your chosen pickup location and hands you the keys.

With a lockbox

Your host sends you a lockbox code, then you unlock the box to get the key.

With an application

You unlock the car with the goomov app, or your host unlocks with their car manufacturer’s app.

Hosts on Goomov

All hosts are trained by goomov and publicly reviewed by guests, so you can trust they’ll do their best to deliver a great experience and help you out if you send them a message.

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Baker Ohana.

badge All-Star Host

8,560 trips Joined May 2021

Baker Ohana was amazing to deal with.

Kyeve H. - Feb 2025

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Adil S.

badge All-Star Host

1,425 trips Joined Jan 2022

My favorite host on goomov so responsive car is amazing only host I book will definitely book again.

Dominique N. - Feb 2025

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Alexandria E.

badge All-Star Host

1,670 trips Joined Apr 2022

Excellent car rental experience.

Tord-Marius F. - Jan 2025

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Edward N.

badge All-Star Host

956 trips Joined Jun 2022

This was clean & fabulous!.

Melissa Y. - Mar 2025

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Bill H.

badge All-Star Host

622 trips Joined Jul 2023

10/10 Best host evar.

Briana M. - Feb 2025

You’re protected

car protected

Physical damage protection

Choose from three protection plans — Premier, Standard, or Minimum — to get the level of protection that’s right for you. Spring for Premier for peace of mind (eligibility requirements apply), or pay less for lighter protection with higher out-of-pocket costs for vehicle damage or theft.

Liability insurance included

All trips include coverage under a third-party liability insurance policy issued to goomov, from Travelers Excess and Surplus Lines Company. The Travelers policy provides secondary (excess) coverage, to ensure that any goomov approved driver will be insured up to the state minimum limits required for third-party liability, unless primary coverage is explicitly required by an applicable state statute (e.g., Maryland and New York).

24/7 support & roadside assistance

Customer support is always available to answer your questions, and 24/7 roadside assistance is just a call away.

Frequently asked questions

Quick answers about booking, payments, insurance, and more.

faq

You can book a car with a goomov host in the United States, Australia, France, or the United Kingdom.

You can also book a car in the Canadian provinces of Alberta, British Columbia, New Brunswick, Newfoundland and Labrador, Nova Scotia, Ontario, Prince Edward Island, and Quebec.

When you rent a car on goomov, you can drive anywhere within the country where your trip originated — hosts can’t place restrictions on driving across state lines or provincial borders. goomov does have guidelines and restrictions in place for travel across country borders.

To book a car on goomov, you must create a goomov account, have a valid driver’s license, get approved to drive on goomov, and be 18 years old or older in the US, 21 years old or older in Australia, or 23 years old or older in Canada.

Yes, multiple guests can drive the car you book on goomov, as long as they are all approved to drive. The primary driver (whoever booked the car) can add additional drivers with no fees or additional charges. Only the primary driver can request to add drivers; goomov hosts cannot do it for you. We encourage you to request to add additional drivers before your trip starts, though guests in the US and Canada can request to add a driver while a trip is in progress.

To speed up the process, have your additional driver create a goomov account and get approved to drive before you request to add them. All drivers must have a valid driver’s license and meet the age requirements for the car you’ve booked. You can request to add drivers via the “Trips” tab in the goomov app without additional driver charges or extra costs.

You can cancel and get a full refund up to 24 hours before your trip starts, unless you opt to receive a non-refundable trip discount when you book. If you book a trip with less than 24 hours’ notice, you have one hour after booking to cancel free of charge. If you cancel after the free cancellation period ends, you will be charged a cancellation fee.

In the rare event a host cancels, you’ll be notified immediately so you can book another car, or we’ll help you find one. Your refund can be temporarily held to expedite rebooking, or the funds can be returned to your bank account — your choice.

If there’s an emergency or an issue with the car, call our emergency roadside assistance provider, available 24/7. We’ll make sure you’re safe, then help you get back on your way.

Yes, many hosts offer delivery to travel hubs like airports, train stations, and hotels, or to custom delivery locations. There are cars available on goomov at convenient locations near hundreds of airports. Skip the rental counter and have your car delivered for pickup and return at your hotel or vacation rental, or nearby location, to save time and hassle on your weekend getaway or family vacation. Some hosts offer free delivery, while others set their own delivery fee.

Many goomov hosts offer discounted prices for weekly and monthly trips so you can get the best deals and lowest rates possible by booking longer trips.

On your Account page, make sure you’ve checked the box to receive email notifications, and enable push notifications from the goomov app in your phone settings — we’ll send you occasional promo codes, discounts, and deals.

*Policies at airports that allow delivery are subject to change. Check the app for details.